tenant survival guide

everything you need to know to enjoy your year

property information

78 Arundel Avenue, L17 2AX

📶 WiFi

Network: YSL-78-Arundel

Password: 78arundelave

🔑 Keys & Lockouts

Keep Your Keys Safe

Please take care of your keys at all times. Lost or damaged keys may incur replacement charges.

Lost Your Keys?

Contact:

Keyvault NW

📞 0151 733 6100

📍 2 Westgate Road, Liverpool, L15 5BA

Opening Hours

Monday – Friday
8:30am – 5:00pm

Saturday
9:00am – 3:00pm

Sunday
Closed

Bin Calendar

🚮 Bins

Collection Day: Tuesday

Please place bins out the evening before.

Keep yourself and your housemates safe by following these simple rules:

✅ Lock doors and windows when leaving the property

✅ Keep valuables out of sight

✅ Do not share alarm or entry codes

✅ Report lost keys immediately

If there is a fire:

🚪 Get Out

🚫 Stay Out

📞 Call 999

Assembly Point

📍 Front of the property on the opposite pavement

Important

⚠️ Never tamper with smoke alarms or fire safety equipment.⚠️ Keep escape routes clear at all times.

 

Smell Gas?

Take these steps immediately:

1️⃣ Open doors and windows

2️⃣ Turn off the gas supply if safe to do so

3️⃣ Do NOT smoke or use naked flames

4️⃣ Do NOT operate electrical switches

5️⃣ Leave the property if necessary

6️⃣ Call National Gas Emergency Service

📞 0800 111 999

7️⃣ Once safe, notify Your Student Living

Major Water Leak?

1️⃣ Turn off the water supply immediately

2️⃣ Move valuables away from the leak

3️⃣ Use towels or buckets to contain the water

4️⃣ Report the issue immediately

📞 Maintenance: 07769554041

 No Power in the Property?

1️⃣ Check the fuse board

2️⃣ Reset any tripped switches

3️⃣ Unplug any appliance that may have caused the issue

4️⃣ Wait 2 minutes and check if power returns

5️⃣ If power cannot be restored, report the issue

📞 Maintenance: 07769554041

Help Prevent Mould & Condensation

To keep your room dry and mould-free:

✅ Use extractor fans when cooking or showering

✅ Open windows regularly to improve ventilation

✅ Keep rooms heated during colder months

✅ Wipe away condensation from windows

✅ Avoid drying clothes on radiators

Need More Help?

📄 Download our full mould & condensation guide

To report a maintenance issue, please use your house WhatsApp group.

When reporting a problem, please include:

✅ A clear description of the issue

📷 Photos of the problem

🎥 A video where helpful

🕒 Your availability for access

Please be considerate of the people living around you.

Please:

✅ Keep noise to a minimum after 11pm

✅ Leave the property quietly after nights out

✅ Avoid gathering outside the property late at night

✅ Keep the street and front garden clean and tidy

✅ Dispose of rubbish correctly

Annual gas safety inspection certificate confirming all gas appliances have been checked and certified as safe.

Confirmation that the electrical installation has been inspected and meets current safety standards.

The property’s current HMO licence issued by Liverpool City Council, permitting occupation by multiple tenants.

Energy Performance Certificate showing the property’s energy efficiency rating and recommendations for improvement.

Download

Government guide explaining your rights and responsibilities as a tenant in England.

Download
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